Our fair, transparent approach to refunds on products, memberships, and fees.
OlivGlobal LLC is committed to providing a fair and transparent refund policy for all customers, in compliance with Federal Trade Commission (FTC) regulations, Truth-In-Advertising standards, and consumer protection laws. This policy applies to product purchases, membership fees, and affiliate join fees for our multi-level marketing (MLM) business and e-commerce platform.
1. Refund Policy for Product Purchases
Eligibility: Customers may return products purchased from OlivGlobal LLC within 30 calendar days from the date of purchase for a full refund.
Condition: Products must be returned in their original condition (unopened, undamaged, and unused) to qualify for a refund.
Return Process: Contact Customer Support at support@olivglobal.com to receive a Return Material Authorization (RMA) number. Send the product(s) to:
OlivGlobal Returns
330 4th Avenue South
Twin Falls, ID 83301
Include your RMA number, your name as it appears on the order and/or your order ID number with the return.
Processing: Refunds will be issued to the original payment method within 7 business days of receiving the returned product(s).
Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or was misrepresented.
2. Refund Policy for Membership Fees
Eligibility: Monthly membership charges are refundable if a refund is requested within 7 calendar days from the date of the charge.
Condition: No product purchases must have been made using the membership during this 7-day period to qualify for a refund.
Request Process: To request a refund, email support@olivglobal.com with your name and/or membership ID number.
Processing: Refunds will be issued to the original payment method within 7 business days of the request.
3. Refund Policy for Affiliate Join Fees
Eligibility: Affiliate join fees are refundable if a refund is requested within 7 calendar days of joining.
Request Process: To request a refund, email support@olivglobal.com with your name and/or affiliate ID number.
Processing: Refunds will be issued to the original payment method within 7 business days of the request.
Submission Requirements: All refund requests must be submitted in writing via email to support@olivglobal.com or by mail to the return address provided.
Policy Updates: OlivGlobal LLC reserves the right to update this refund policy. Any changes will be posted on our website, and customers are encouraged to review the policy before making a purchase.
Contact: For questions about this policy, contact our customer support team at support@olivglobal.com.
This policy ensures transparency and fairness, aligning with FTC regulations and consumer expectations.